Here you can learn about the process of cashing out your winnings at our online casino

Cashing Out

How do I withdraw my winnings from my Diamond Club account?

To cash out money from your online casino account at Diamond Club:

1. Click on the "CASHIER" button in the lobby.
2. Click on "Withdraw".
3. Choose one of the cash out options at the Cashier.
4. Fill in the required information.

When you submit a withdrawal request, its status is labeled as "waiting", which means that your request has been accepted by Diamond Club and that we are processing it.

We are constantly working to provide our players with the best service and highest level of security. All withdrawal requests are processed within four (4) business days after the date of the request. However, please note that the casino reserves the right to withhold withdrawals above the amount of $5,000 for security checks until the reception of all the required documents, at which stage the withdrawal will be processed.

During this time you can cancel your withdrawal request and return these funds into your Diamond Club Account. By canceling your withdrawal request, your account is credited back and you can play, without having to submit a new deposit.

• Please note that:
  The withdrawal-processing period is different for VIP Players.
  Click here for more information about Diamond Club VIP Club.
• Please note that:
  Players will be allowed to withdraw no more than 5,000 $/€/£ per month, not including progressive Jackpot winnings. If the amount to be withdrawn is superior to 5,000 $/€/£ the remaining sum will be placed back in the player's account, for the player to withdraw one month later.

The withdraw process for each of the payment methods is different, so read the information available for you here and make sure that you choose the right depositing method that will work for your need at the online casino.

According to Diamond Club withdrawal policy, the requested withdrawal amount will be refunded back to your method of original Deposit, up to your Casino Deposit Balance*.

The remaining sum, if any, will be sent to you via Wire Transfer, Bank Draft express or Bank Draft (whichever is more convenient for you), or via NETelller, Instacash, Moneybookers, Click2Pay, Central Coin, EcoCard, InstaDebit, or Firepay if you have used these methods in the past.

The minimum amount for a Wire Transfer Cash Out is $500, $100 for a Bank Draft Express and $10 for a Bank Draft. If you have requested to withdraw a lower amount from Diamond Club, we will not be able to process your request and the funds will be added to your online casino account.

*Casino Deposit Balance is composed of the total deposits made using specific deposit methods less previous Cash Outs and/or refunds.

Due to MasterCard's and Visa's regulations we are not permitted to return funds to your MasterCard or Visa Credit Cards. Cash Outs will be returned via Wire Transfer, Bank Draft express or Bank Draft (which is more convenient for you), or via NETelller, Instacash, Moneybookers, Click2Pay, Central Coin, EcoCard, InstaDebit, or Firepay if you have used these methods in the past.

If you made a Citadel deposit/s prior to cashing out, your withdrawal might be subject to additional waiting days until the deposit has been fully cleared. If your Citadel deposit/s is returned (declined), your withdrawal will be declined and your winnings voided.

Processing Times for Different Payment Methods: